Engage Awards Winners

On 15^th November 2022, Engage Business Media were thrilled to welcome 400 attendees to celebrate the 2022 International Engage Awards. The wonderful Jayde Adams, who most recently wowed BBC viewers on Strictly Come Dancing, announced each of our 20 winners in a ceremony that celebrated excellence under four overarching groups; Employee Experience, Customer Experience, Innovation, Technology and Integration, and Workforce and Workplace Transformation.

This year’s glittering black-tie ceremony was certainly one to remember – back at our familiar home of the Westminster Park Plaza with guests arriving with an excitement that only the Engage Awards can create. After dining on an award winning three course, our exceptional winners were welcomed to the stage to accept their award from comedian host Jayde Adams, before dancing the night away with live music from JazzBomb!

Our winners came from a variety of industries and from both large and small organisations, demonstrating just how versatile the Engage Awards are – demonstrative customer and employee engagement excellence is celebrated regardless of company size or budget allowance.

We would like to take this opportunity to extend our congratulations to all the finalists at this year’s Engage Awards. The results and rewards companies have achieved this year have been remarkable and proven how industries can adapt to meet customer and colleagues ever-changing needs.

The 2022 Engage Awards will be open for entries early next year and we have some very exciting news in that The Brewery will be our new home due to exponential growth. Keep an eye out at www.EngageAwards.co.uk for updates and announcements - it may be you celebrating next year!

You can find the full list of winners and finalists below.

Best Business Transformation Strategy

Winner: Sky

Highly Commended: Bayer AG

• Bayer AG
• GRUPO SALINAS INTERNATIONAL
• Sky
• TransUnion
• Webhelp and Halfords

Best Customer Contact Strategy

Winner: Newcastle Building Society

Highly Commended: Sage

• Hertfordshire Constabulary
• NatWest
• Newcastle Building Society
• Sage
• Sky Retail

Best Internal Communications Strategy

Winner: Affinity Water

Highly Commended: Euromoney Plc (NextGen)

• Affinity Water
• Euromoney Plc (NextGen)
• Phoenix Group, in partnership with Emperor and Cowry Consulting
• Progress & Soul Corporations
• Reward Gateway

Best Customer and Employee Engagement Programme

Winner: NatWest

Highly Commended: Progress & Soul Corporations

• Natwest
• NFU Mutual Direct
• Places for People
• Progress & Soul Corporations
• Sky Retail

Best Employee Centric Strategy

Winner: Croftstone Management Limited

Highly Commended: Network Rail (Southern Region)

• Care UK (in partnership with Dragonfish UK)
• Croftstone Management Limited
• Network Rail (Southern region)
• phs Group
• Royal College of General Practitioners

Best Use of Knowledge Sharing

Winner: IBM Consulting UK Ltd

Highly Commended: OVO

• Checkatrade
• IBM Consulting UK Ltd
• MetLife UK
• ORC (OR Colan Associates)
• OVO

Best Use of Voice of the Employee

Winner: Royal College of General Practitioners

Highly Commended: TransUnion

• Grupo Salinas International
• Royal College of General Practitioners
• Sage
• The Body Shop International
• TransUnion

Best Customer Centric Strategy

Winner: Remitly

Highly Commended: Virgin Media O2

Highly Commended: Bigger Brighter Bolder

• Aston Villa Football Club
• Bigger Brighter Bolder
• Orange
• Qdoba
• Remitly
• Sky Retail
• Virgin Media O2

Best Use of Customer Insight

Winner: Bupa UK Insurance

Highly Commended: Newcastle Building Society

• Bupa UK Insurance
• Gusto Research & Medical Protection Society
• Hertfordshire Constabulary
• Newcastle Building Society
• Places for People
• QV Skincare (Ego Pharmaceuticals)
• Solutions for the Planet & Northern Gas Networks

Best Use of Voice of the Customer

Winner: Tata Communications

Highly Commended: Hertfordshire Police

• Aston Villa Football Club
• Hertfordshire Police
• Lowell
• Places for People
• Solutions for the Planet & Northern Gas Networks
• Tata Communications
• Virgin Media O2

Best Flexible Working Initiative

Winner: TransUnion

Highly Commended: Product Madness

• Kaleyra
• Paddle
• Product Madness
• Reward Gateway
• RPC
• Sage
• TransUnion

Best Use of Training

Winner: Webhelp

Highly Commended: Fresh Communication

Highly Commended: DBS Bank Ltd

• Carrier Global Corporation
• Checkatrade
• Croftstone Management Limited
• Cromwell
• DAZN Limited
• DBS Bank Ltd
• Fresh Communication
• Network Rail (Southern region)
• Progress & Soul Corporations
• Tag (for Accenture)
• GAME
• Webhelp

Best Diversity & Inclusion Strategy

Winner: Lewes Football Club

Highly Commended: The Hyde Group

Highly Commended: Teamspirit

• BMJ
• CCI GLOBAL
• Financial Services Compensation Scheme
• GFS Charity (Girls Friendly Society)
• GRUPO SALINAS INTERNATIONAL
• GSK
• Lewes Football Club
• ORANGE
• Oxleas NHS Foundation Trust
• Teamspirit
• The Hyde Group
• TransUnion

Best Use of Innovation in Customer Engagement

Winner: Sunseeker International

Highly Commended: HCL Technologies

Highly Commended: Grypp Corp & Concentrix

• Boots UK
• Coutts
• Grypp Corp & Concentrix
• HCL Technologies
• Orange
• Peabody Housing
• Sunseeker International
• The Hyde Group
• The Producers Live Ltd
• Trailfinders

Best Customer Service Team

Winner: Naked Wines

Highly Commended: Talos360

Highly Commended: Affinity Water

• 365Talents
• Affinity Water
• Cromwell
• DEOX Soft Corp
• Hubilo Technologies Inc.
• King Abdullah University of Science and Technology (KAUST)
• Naked Wines
• Natwest
• Pilgrim's Food Masters and CPM
• Sage
• Sodexo Engage
• Stuart
• Talos360
• Virgin Media O2

Best Employee Wellbeing Strategy

Winner: Guy's and St. Thomas' NHS Foundation Trust

Highly Commended: Santander

Highly Commended: Roadchef Motorways Ltd

• Commercial Bank of Kuwait
• Entain
• Guy's and St. Thomas' NHS Foundation Trust
• Ideal Carehomes
• King Abdullah University of Science and Technology (KAUST)
• Microsoft
• Newcastle Building Society
• NTT Data
• Ocado Group
• Product Madness
• Roadchef Motorways Ltd
• Santander
• TransUnion
• Webhelp

Best Use of Innovation in Employee Engagement

Winner: National Grid & Ruder Finn

Highly Commended: The Body Shop International

Highly Commended: Sage

• Artex - a Saint Gobain Business
• Brillio
• Commercial Bank of Kuwait
• Mimun Yashir
• National Grid & Ruder Finn
• Ocado Group
• ai
• S&P Global
• Sage
• The Body Shop International
• GAME
• Vodafone Egypt
• Zevo Health

Best Use of Technology in Employee Engagement

Winner: Balfour Beatty

Highly Commended: WorkInSync

Highly Commended: Lowell

• Airshot
• Augeo
• Balfour Beatty
• Bupa and BestatDigital Ltd
• Carrier Global Corporation
• Deloitte Legal
• GRUPO SALINAS INTERNATIONAL
• Lowell Financial
• MICROSOFT
• Preciate
• Robert Walters Group
• Warner Music Group
• WorkInSync
• Zelt

Best Use of Technology in Customer Engagement

Winner: Coutts

Highly Commended: HCL Technologies

Highly Commended: DBS Bank Ltd

• Coutts
• DBS Bank Ltd
• EDF Energy
• Engage Hub & Bank of Ireland
• Grypp Corp & Concentrix
• HCL TECHNOLOGIES
• Interactions, LLC
• MetLife UK
• NatWest
• OVO
• Simplilearn Solutions Pvt Ltd
• SmartHub
• TIM Brasil

Great Place to Work

Winner: Paddle

Highly Commended: Bupa Care Services

Highly Commended: TransUnion

• Aegon UK
• Beamery
• Bupa Care Services
• Comply Direct Ltd
• Fujifilm
• Diosynth Biotechnologies
• Kaleyra
• Lever
• Paddle
• Places for People
• Roadchef Motorways Ltd
• SoftServe Inc.
• Strategi Solutions
• Talos360
• TransUnion