A new Artificial Intelligence system called Amelia is being tested by several companies to see the feasibility of it being able to replace online call centre operators. A flow chart teaches Amelia how to perform the role.

The system picks out key facts from information the customer provides and uses this to determine which questions to ask next. If a customer says something which Amelia does not understand it can call for a human operator, observe their behaviour and then add this to their knowledge base.

If you want to find out more about Amelia and how it is being designed to replace online contact centre operators then be sure to register for our Customer Engagement Summit on November 26.

At the Summit opening keynote speaker Spencer Kelly, the presenter of BBC’s Click TV technology programme, who has visited IP Soft, the company behind Amelia, will reveal all.

You can register for this must-attend event by following this link.

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website