Thought leadership

Launched last week, this year’s ‘best practice bible’ called ‘Changing Gear: Rise to the Customer Challenge’ published by The Forum, contains 112 pages of detailed information and is packed with case studies, research, thought leadership and supplier listings.

With chapters focussed on each of The Forum’s professional communities of continual improvement, Planning, Insight and Quality & Customer Experience, and a comprehensive Forum directory, this is the year-round resource that contains the highlights of the year’s best practice.

It is available free of charge to Forum members, with online versions accessible to the wider industry.

“Customer demands are different, there has been a shift change in expectations. How often are we asked to speed up, do more with less or deliver a result that has never been achieved before?” said Steve Woosey, Chief Executive of The Forum.

“Use this guide to help you understand the challenges ahead and to choose the appropriate gear for you. Take time to stop, listen and learn from others before moving forward, so that you go further, faster.”

To order a hard copy of this or any of the other Best Practice Guides contact The Forum at or download your copy on their website. There is a charge of £39.95 to non-members.

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