Webinars

Previous webinars

THE HR TRANSFORMATION JOURNEY: MELIN HOMES CASE STUDY

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Balanced Scorecard for Customer Service

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Big Brother is watching and that’s a good thing!

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Webinar: How to write a winning Awards entry

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AXA Case Study: 3 Secrets to Building High Performing, Connected Sales and Service Teams

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It’s All About The Customer – A Service Design Webinar

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Reduce Customer Effort to Improve Positive Outcomes

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Wolseley case study – How Cognitive Knowledge made it easier for our customers to do business with us

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Making omnichannel a reality: learnings from major brands & tips to get started

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Omnichannel = OMNICHOICES – We want it all and we want it now

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Nando’s Case Study: Engaging with Customers for Next Generation Insight

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Best Practices for a Seamless Omnichannel Customer Experience

R&R Webinar

Improving Experiences: The Power of People

Webinar Zendesk

Why Service Leaders Need a 2017 Strategy

Voicesage webinar

Proactive Customer Service; Top Brands share their Top Tips

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The Numbers Game: How to Use Data to Land Top Talent

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Reinvigorating the eBay Brand from the Inside Out

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How Customer Support in the Travel Industry is Really Flying

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Demystifying web chat and how to make it work for your organisation

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Building a Model for Customer Experience at Porsche

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Orbit case study: How real-time feedback can transform an organisation’s culture

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John Lewis Case Study: Look inward – Your employees deserve great customer service too

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Three Trends for CX Success

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Building The Best Team Within Lloyds Banking Group

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Case study: How Trendsales support their customer experience

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Innovation in Employee Engagement – Empowering MetLife Employees to Tell Their Own Story

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“From zero to… not quite hero just yet” – Setting-up The Customer Service Environment

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How IBM’s customers are using advanced analytics to drive employee engagement and improve business performance

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Getting CX Fit – Training for VoC Success

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How real-time emotion can lead to real-time results

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Effortless Customer Experience – A Case Study from TrustPilot Using Zendesk

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How to succeed in the brave new world of customer and employee engagement

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TRANSFORM YOUR BUSINESS WITH YOUR VOC PROGRAMME

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How to build a global connected community of 50,000 people

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How online streaming company increased customer satisfaction and productivity

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The Customer Hub – Imaging Next Generation Customer Engagement

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Global Customer Experience Best Practice in Financial Services

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Using Customer Journeys to engineer a great Customer Experience

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Learning From The USA’s Customer Experience Leaders:

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Global Best Practice In Retail Customer Experience

02.12.14-Key-Design-Feature

Key Design Features Of A VoC Program: Robust, Relevant And Prioritised

11.25.14-Take-A-Look-At-The

Take A Look At The Brave New World Of Personalised Video

4 Next-Level Customer

The 2 Forces That Will Transform Insurance Customer Experience For Ever

4 Next-Level Customer

4 Next-Level Customer Engagement Strategies To Boost Contact Center Efficiency

How to be a Winner in the Contact Centre Environment

How To Be A Winner In The Contact Centre Environment Of 2020

10.22.14 Turn VoC Data into Action

Turn VOC Data Into Action

10.14.14-It's-All-In-The-De

It’s All In The Details: Create Successful Website Monetisation

10.10.14-The-2014-Customer-

The 2014 Customer Experience Leaders: UK Analysis Release

09.17.14-Online-Reviews

Online reviews – creating value for businesses and their customers

07.31.14 Don't Just Deliver Experiences - Engage copy

Transforming Customer Engagement: Don’t Just Deliver Experiences, Engage

06.19.14-Connecting-Custome

Connecting Customer Experience To Business Outcomes

06.12.14 Serving the Connected Customer copy

Serving The Connected Customer

06.05.14 The Seven Steps to Digital Heaven copy

Contact Centres And The Omnichannel Customer – The Seven Steps To Digital Heaven

05.20.14-Ten-Ways

Ten Ways To Make Sure Your Contact Centre Is Not Just Another Service Silo

Building Your Customer Experience Strategy

Building Your Customer Experience Strategy: Implementing A Joined-Up Approach

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Why Smart Companies Are Integrating Customer Feedback And CRM

The Contact Centre of the Future

So What Is The Future For The Contact Centre?

So What is the Future for BPO Customer Service and Care

Outsourcing Customer Services, So What Is The Future For BPO Customer Service And Care?

How to Build a Successful VoC Programme

How To Build A Successful VOC Programme: The Seven Steps To Heaven Revealed

Charles Darwin, evolution … and the Contact Centre

Charles Darwin, Evolution… And The Contact Centre

Social Media Webinar with SAP

How Social Media Is Driving Consumer Behaviour

Why Smart Companies are Integrating Customer Feedback and CRM

Mobile Customer Engagement

Customer and Contact Centres - Overcoming the Multichannel Disconnect

Customer And Contact Centres: Overcoming The Multichannel Disconnect