Next event

employee-1920x810-3-002

2017 Employee Engagement Summit

EUROPE’S BIGGEST EMPLOYEE ENGAGEMENT EVENT

Our third Employee Engagement Summit to be held once again at the Victoria Park Plaza in Central London on April 20 2017 promises to be the biggest and best yet.

With an opening keynote from former employment relations minister Jo Swinson and a mouth-watering plethora of case study presentations from iconic brands such as Harrods, Heathrow, Thomson Reuters, the BBC, Vodafone, Nationwide,  Grant Thornton, The Civil Service, John  Lewis, NHS, the Co-op and many more, delegates at the Summit will have plenty to get their teeth into.

The 2017 Summit will also include delegate friendly interactive technology designed to encourage networking and full immersion into the day’s proceedings. It’s an event not to be missed.

3 PLENARY KEYNOTES | 45+ SPEAKERS | 500+ DELEGATES | 20+ ROUNDTABLES 

Latest posts

Uber

ANOTHER UBER BOSS QUITS AS PR DISASTER RIDDEN FIRM CONTINUES TO FACE PEOPLE PROBLEMS

Uber’s head of communications has become the latest executive to leave the embattled ride-sharing firm. Chief executive Travis Kalanick confirmed Rachel Whetstone’s departure in an all-staff email on Tuesday. No reason has been given for her resignation, though it follows months of turbulence at Uber. Ms Whetstone joined the company from Google in 2015. “I […]

42046413 - woman stretching in bed, back view

MORE THAN 20M PEOPLE IN THE UK ARE INACTIVE SAYS BRITISH HEART FOUNDATION

More than 20 million people in the UK are physically inactive, according to a report by the British Heart Foundation. The charity warns that inactivity increases the risk of heart disease and costs the NHS around £1.2bn each year. Harriet Mulvaney experienced a heart attack at 44 and decided to make changes to her lifestyle. […]

Ian Jindal (002)

The new era of marketplaces in multichannel retail

By Ian Jindal, experienced multichannel retailer and Editor-in-Chief of InternetRetailing It’s a new era for marketplaces and retailers, after many years of debate and unease between the two. Once seen as a platform for SMEs, artisan businesses and niche retailers, marketplaces are now becoming a powerful force within the retail industry. You only have to […]

Harry Ashbridge

Rescue your business from the soulless language of CX

Here’s something mildly ironic. Customer experience, the discipline that wants to put emotion and how people really feel at the heart of business, is terrible at communicating. There’s no excuse for it. CX people understand that our gut emotional reaction is crucial to how we behave. And they know that breaking down internal barriers and […]

MarkHilary

Innovation And Agility Offers A Bright Future For El Salvador

I was speaking today in San Salvador, El Salvador, at the 2017 Investment Summit hosted by Proesa, the national export and investment promotion agency. The summit was a big event in El Salvador – for the first time ever president Salvador Sánchez Cerén came and opened the conference – speaking about opportunities for international trade across a wide […]

CB ERR (002)

It’s time to focus on the People

In the contact centre industry there is a constant drive to improve. Improve first time call resolution, improve average handling time, and improve systems through technology. But where do people fit into all of this? There has been such a strong emphasis on metrics and technology as key components for improving contact centre efficiency for […]

16774496 - robot android women in binary background

Putting Intelligent Assistants In Charge of Managing Personal Data

Personal data is the mother’s milk of all nascent intelligent assistants. That image may be a little more graphic than most of us would like, but it provides a certain framing for a discussion of the sanctity of the relationship between an individual and virtual agent. The best agents, both virtual and live, best serve […]