WeQ4U pays the Dragons a call
Entrepreneur Matt King, who has invented a revolutionary new system to eliminate annoying call centre queues, is pitching his invention on the BBC TV show Dragon’s Den on October 21.
Matt is the brains behind WEQ4U, a smart free app which saves people from being held in annoying queues at call centres. Since its launch earlier this year, the app has been downloaded more than 10,000 times, saving every single user, on average, a hefty £76 pounds per year.
Matt’s smart time and money saving device works with any phone and is available via ITunes and Android for mobile phone users, connecting them to hundreds of thousands of 08 numbers for free, saving them 30p per minute on their 08 calls.
Under BBC TV publicity guidelines, Matt is unable to talk about his experience in the Dragon’s Den until after the show is broadcast at 9pm on BBC-2 on October 21.
"I can't give any details about my appearance, but I can say that if my memory of the filming is anything to go by, then it promises to be unmissable,” says Matt. “So, to find out how the Dragons answered my call, you’ll just have to tune in and see.”
Being held in a phone queue is one of the nation’s biggest gripes, which is why Matt has developed a clever queuing robot that does all the waiting for you.
The phone remains the most popular channel of communication for inbound and outbound contact (Infinity CCS 2012 survey), with 70 per cent of people preferring to make contact using their phone as opposed to email, text or social media.
The average UK consumer however spends 45 hours a year waiting on the phone (source: Co-op). And 60% of customers say they find it difficult to get through to call centres (source: Future Foundation).