Guest Blogger

Today our Editor, Lizzie Akass, is delighted to be joined by Stuart Eames, Retail Innovation Lead at Waitrose. Stuart is a passionate and enthusiastic leader in Innovation, process improvement and lean methodology, working within Waitrose and Partners, a tier one British Grocer.

Waitrose explains why technological advancements have been implemented in handsets for staff on the shop floor, the method of effectively including employees in the process, and why their involvement has led to a better device.