Thought leadership

The design and layout of a workspace is something that is all too often overlooked by businesses but creating an inspiring work environment for employees can prove a powerful tool for growth in its own right.

Common practice for ensuring motivation includes appealing career packages to generous bonus schemes. However research indicates that innovative workspaces serve as a foundation for an effective, engaged workforce.[1] Businesses that adopt collaborative workspaces are better equipped to ensure employee satisfaction and improved productivity.

 The way in which employees learn is also heavily influenced by the professional environment. The classroom set up may be the best fit for baby boomers, but generation Y require a more creative, interactive way of learning.[2]  Creative workspaces can help inform training programs and promote effective learning for all the generations.

 At Webhelp, we view our workspaces as a place for our employees to evolve and thrive. When it comes to creating the environment, we feel it is key to cater for a multi-generation workforce by developing a multi-layered base. Fostering ground-breaking innovative spaces helps our employees feel engaged while they learn and grow in their career.

 Here’s our top tips to implementing an original, inspiring and inventive working environment:


         Design your space around your people. Take care over the level of detail in your design plans, think outside the box and incorporate ideas that will be conducive to a motivated, engaged workforce.  For example, if you are a retail brand you could create an on-site shop for training purposes. This will draw employees’ right in to the heart of your business, giving them an authentic, customer experience, which is guaranteed to result in exceptional customer service. 

         Mix up your break out areas. Avoid the dull staff room and opt for bright, colourful and engaging spaces. For example, you could allocate space to be converted into a house allowing employees to rest and recuperate in  comfort similar to their homes. This will help them recharge their batteries and come back to work with a more positive attitude. 

         Establish creative quiet zones. We all have days where we need some down time. Why not create a seated garden which acts as a phone free zone so that employees know they have somewhere to go when needed. Having a designated area like this will instil harmony amongst team members as the option is there to leave the desk and take a breather.

         Design pods for informal gatherings. These small areas are best dotted around the workplace so that people can choose a different location each time. Changing surroundings encourages people to be more creative, so this is perfect for gathering employee feedback.


These practical tips come as recently Webhelp UK set about creating a state-of-the-art contact centre, in partnership with EE, with the aim of providing innovative and functional learning spaces which would promote productivity and motivation for up to 300 employees. All of the above have been incorporated into the contact centre.


Andy Doig is Chief Operating Officer at Webhelp UK 




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