Engage Focus Groups
A platform where like-minded professionals come together
Our exclusive Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences across a wide range of topics in a structured professional environment.
The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing the industry.
Get a flavour for the event - check out the highlights from April 2018
What to expect
The Focus Groups give you the option to attend three 90 minute roundtable sessions of your choice from the below topics. The discussions provide the perfect opportunity to share knowledge, collaborate and solve industry issues with Chatham house rules. In addition to the sessions there are several networking opportunities with over 100 of your peers.
1. Learning & Development
This topic will delve into the importance of learning and development when it comes to retaining your top talent.
2. Customer Engagement Transformation
This topic will delve into the changing perception of what makes a great customer experience, and what you need to do in order to thrive in the future.
3. Internal Communications & Voice of the Employee
Making employees feel valued and heard has never been more important. Join us to learn how you can effectively communicate with, and include, your workforce.
4. Evolution of Voice of The Customer
Organisations who capture customer’s expectations, preferences and aversions and implement new ways of doing things based on their findings are those who are the most successful within their customer strategies. Join us to explore how you can further enhance the way you listen to customers.
5. Employee & Customer Engagement, Links to Performance & Profitability
Discover how to seamlessly link your employee and customer engagement strategies in order to reap the benefits.
6. Future of The Contact Centre
In today’s digital world, customers expect responses 24x7x365. Join this session to discover what the future holds for your contact centre, as well as how to keep ahead of change.
7. Transformation & Change Management
We’ll be discussing how you can effectively keep employees engaged with your organisation throughout the process of change.
8. Future of the Workplace
We’ll be discussing how to prepare your organisation for the digital era, as technology and millenials continue to transform the way we work.
9. Artificial Intelligence & Robotics in Customer and Employee Engagement
We’ll be drilling down into these exciting new areas and examining how you can implement new technologies to ultimately transform customer engagement.
10. The Evolution of CX Service Design
Service design is critical to customer experience, yet many of us give little thought to actively designing experiences in the first place. Attending this session will allow you to implement a new toolset that will ultimately drive profits, cost savings, and competitive differentiation.
THE 2018 Focus Groups In pictures
Who will attend?
Directors, Senior Execs, Management and Heads of responsible for the workforce. Roles include:
• Employee Communications
• HR Advisor
• Organisational Development
• Internal Communications
• Employee Experience
• Employee Engagement
• People Director
• Employee Rewards
• Employee Retention
registration & coffee
FIRST DEBATE SESSIONS COMMENCE
COFFEE & NETWORKING BREAK
second debate sessions commence
panel debate in main hall
Join your peers and each of our focus group hosts for an open discussion which covers each of our topics.