Focus On

With this year’s Digital Workplace Conference just a couple of weeks away, we’ve sat down with some of our world class industry speakers for a “Speaker in the Spotlight” interview to hear more about their role, responsibilities and what they are most looking forward to about the event. Today we are joined by Jo Daly, VP, Learning and Development at Warner Music Group…

Can you provide us with an insight into a ‘day in the life’ of your role?

We are a small, agile group of learning practitioners at WMG and are in a hurry to build back what the pandemic demolished. We took the opportunity during the pandemic to redesign our management training program and we are in the process of piloting it in our UK business. It’s taken a lot of research to understand exactly what content managers need to interact with, so they feel equipped to execute their roles in post-pandemic organisations. Most businesses are still grappling with their ‘return to office’ strategies, let alone entirely understanding what ‘the future of work’ really means for them, so getting this right has been a central focus for us. Once piloted, this new program needs to be scaled globally so a huge amount of work is going into building the roadmap for this. Building from pilot to scale is a very iterative process, so we are doing lots of demos, playbacks and retros on our content at the moment.

What do you think the future will look like for the workplace?

The first thing that will be different is the idea of what a ‘workplace’ really is. Many of us can work anywhere now. So if a workplace can be anywhere you are, that makes everything different. No one should be spending time and money commuting to an office to send an email they can send from their kitchen. That said, I collaborate much better with my team when we’re together. So the place I work with my team should reflect that need to collaborate. Do we need offices full of desks now? Probably not!

Do you feel that there will be any strategies that you adapted with in the pandemic that are here to stay?

The pandemic made us even more thoughtful about employee wellbeing. Workplace mental health was already a cornerstone of our employee program but the pandemic gave this work real impetus. The pandemic ‘made real’ many of the crippling symptoms of anxiety and it brought this struggle to the fore for so many organisations. The support we put in place for people struggling with anxiety during the pandemic isn’t going anywhere and it is great to have made this progress.

We’re very excited about watching your presentation! Any chance we can get a sneak peek about what you will be specifically discussing?

I’m looking forward to talking about the opportunities that lie ahead for L&D practitioners. It’s taken a long time for L&D to be seen in its own right, as an endeavour that contributes to the growth of organisations. The future of work has L&D at its heart and its up to all of us to make the most of this opportunity.

What are you most looking forward to about the event?

I’ve missed being around other people who love the work we all do in organisations. I’m looking forward to meeting people I haven’t met before, learning things I don’t know and feeling the buzz of an event again. It’s been a long time!

Jo will be joining host Charlotte Dahl for an exclusive fireside chat at the Digital Workplace Conference on Thursday 10th March at 11:40am in Hall 2 – you can register your FREE ticket to the event and catch Jo’s session live here

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