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We help leading brands — including Allianz, Sky and John Lewis — create better customer experiences that save money, enhance service and increase sales. Using a mix of science, creativity and service know-how, we improve how organisations communicate with their customers through all channels and media — from webchat, social media and online answers for FAQs to
SMS, letters and the phone. Our results speak for themselves and our award-winning work has reduced costs by cutting repeat contact by 90% as well as moving 47% of calling customers to selfservice channels, increased CSat by 37% and boosted sales opportunities by 24%. We work collaboratively with our clients to find opportunities for improvement, create strategies to realise these and then make it easy to maintain better communications as well as boost team performance.

T: 0330 123 9930
E: hello@soh.co.uk
W: www.soh.co.uk

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