Our purpose is to make a difference to our clients’ business success. Our innovative research and analysis tools, which drive client success in business strategy, marketing, sales, customer service and HR functions, include:
- Proven qualitative and quantitative research methods such as focus groups and quantitative surveys online and offline
- AI and machine learning algorithms to ensure the most effective data collection and validation to support business decision making
- Social media data sourcing and ethnography for a deep understanding of customers
- Behavioural Economics techniques to understand consumers and develop solutions to influence customer behaviours.
- Advanced analytics programmes including R, Q, and Python to generate business-critical insights from large amounts of data
- Adoption of new insight platforms and tools to improve the speed and cost-effectiveness of our work for clients.
- The latest visualisation techniques make it easy for our clients to understand and act on our analysis and recommendations in the following sectors:
- Headed by MBAs, we understand what matters to business.
CX facilitation and training
We equip managers and staff to deliver great sales and service experiences, whether in a face-to-face context or through digital channels.