Connect Managed Services delivers 24 x 7 high availability and pain free transformation of business-critical Contact Centre and UC environments for global businesses. We have developed a bespoke set of monitoring and automation tools, which combined with our differentiated approach to service management, ensure we deliver a consistent service level performance, typically over 25% above industry standards. Our unique ‘Stabilise, Enhance, Transform’ programme enables a seamless journey from disjointed, legacy technologies and suppliers to a uniform, modern environment with consistent service levels under a single contract. We continue to bring innovation to the market and we are a Platinum Partner of ZOOM a market leader in workforce optimization software. The company has received worldclass customer satisfaction honors – 86 NPS for 2017, has 1600+ customers, and 300+ partners across 90+ countries. ZOOM’s software helps contact centers improve the customer and agent experience – by capturing, analyzing, and improving the quality of all interactions – while addressing back office compliance and risk.
T: 01628 610 000
W: www.connectmanaged.com www.zoomint.com