Visit Company Website

Connect Managed Services delivers 24 x 7 high availability and pain free transformation of business-critical Contact Centre and UC environments for global businesses. We have developed a bespoke set of monitoring and automation tools, which combined with our differentiated approach to service management, ensure we deliver a consistent service level performance, typically over 25% above industry standards. Our unique ‘Stabilise, Enhance, Transform’ programme enables a seamless journey from disjointed, legacy technologies and suppliers to a uniform, modern environment with consistent service levels under a single contract. We continue to bring innovation to the market and we are a Platinum Partner of ZOOM a market leader in workforce optimization software. The company has received worldclass customer satisfaction honors – 86 NPS for 2017, has 1600+ customers, and 300+ partners across 90+ countries. ZOOM’s software helps contact centers improve the customer and agent experience – by capturing, analyzing, and improving the quality of all interactions – while addressing back office compliance and risk.

T: 01628 610 000

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website