Warren has worked within the call centre industry for 25 years.

During this time he has held many positions working initially as an agent through to and most recently Customer Service Director serving on the Executive board.

He is passionate about customer service and immensely proud of his award winning team who have won many awards within the contact centre industry covering many aspects of operational excellence.

Warren has enjoyed huge success driving innovation in the field of technology resulting in great customer experience and high levels of employee engagement.

Married to Nicola and Father to five, yes five children and a keen Arsenal supporter too!.

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