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Experienced resource planning professional with a background in forecasting, scheduling and real time management. Proven track record producing accurate volume forecasts & scheduling efficiencies contributing to delivery of service level goals and contact centre budgets. Over eight years experience in the financial services sector.

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Tom Doran

You may also like...

A Hybrid Hub and Spoke Model or 100% Work-From-Home?...

5 reasons to add video to your strategy...

How employee happiness can help rebuild your workforce...

HRchat Podcast - Interviews with HR, Talent and Tech Experts...

Measuring Employee Happiness in 2021 & Beyond...

Becoming a leader of the future...

Performance 2 0 - How to fix your Performance Management...

A guide to Diversity, Equity and Inclusion Surveys...

Cherish the Links: How to Sustain Caring Leadership in a...

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