Steven is VP and Global Practice Leader Engagement Management, and is responsible for Verint’s product strategy working across many functions to find innovative solutions to the challenges in the CRM landscape. His main role is to drive strategy and support the execution of Verint’s Engagement Management Solutions. He works with organisations to transform their customer engagement and drive sustained and differentiated business success.
Steven is an engaging and enigmatic speaker who often presents at industry events, webinars, and customer meetings guiding organsations through the practical and obtainable business benefits of improving customer engagement.
Steven joined Graham Technologies in 1997, when it was subsequently acquired by KANA Software and then Verint. Initially recruited as Technology Director, he was then promoted to Head of Worldwide Product Strategy before moving into his current role at Verint.
Steven started his career at Scottish Power where he managed the Research and Development team for five years.. He also holds a MEng in Microelectronics and Software engineering from Newcastle Upon Tyne University.