News

Steven is VP and Global Practice Leader Engagement Management, and is responsible for Verint’s product strategy working across many functions to find innovative solutions to the challenges in the CRM landscape. His main role is to drive strategy and support the execution of Verint’s Engagement Management Solutions. He works with organisations to transform their customer engagement and drive sustained and differentiated business success.

Steven is an engaging and enigmatic speaker who often presents at industry events, webinars, and customer meetings guiding organsations through the practical and obtainable business benefits of improving customer engagement.

Steven joined Graham Technologies in 1997, when it was subsequently acquired by KANA Software and then Verint. Initially recruited as Technology Director, he was then promoted to Head of Worldwide Product Strategy before moving into his current role at Verint.

Steven started his career at Scottish Power where he managed the Research and Development team for five years.. He also holds a MEng in Microelectronics and Software engineering from Newcastle Upon Tyne University.

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media