Steve Gummer has spent 30 years within the technology sector, starting as a computer programmer in the manufacturing sector before moving into a commercial role with a provider of MRP/ERP software to manufacturing organisations across the UK and Europe. His expertise and experience in the last 20 years has been built within senior roles for major technology & service providers and by working with global organisations across Manufacturing, Finance, Retail, Security Services and Government, helping them leverage technology to better service their customers and to provide one customer experience across all engagements and channels.
For the last 3 years Steve lead our Service Cloud business into the Enterprise Financial Service sector, working with some of our largest Financial Service clients to help them leverage the power of Service Cloud. Today he is responsible for Service Cloud business into the Enterprise Manufacturing sector. He has a detailed understanding of the challenges facing organisations seeking to better align their Sales and Service operations from an IT infrastructure and process standpoint.