For almost fourteen years Stephen has worked with Transversal introducing some of the industry’s most successful customer experience implementations which have resulted in tremendous improvements across customer service departments. Stephen’s expertise ranges across many industry verticals such as financial services and retail and has included working with brands such as Barclays Bank, Mothercare, Barclaycard and AXA. His understanding of an organization’s aim to deliver consistent efficiencies and to recognize return on investment, enables these clients to work closely with him from project inception to full delivery. His previous roles include Pan-European Director for Knowledge Management at Primus Knowledge Solutions and Quality Management and Customer Satisfaction Director EMEA at Comverse Infosys.

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