Sonia Boska is the Customer Experience Director and manages the voice of the customer program, chairs committee meetings, and works cross functionally with stakeholders throughout the organization to monitor and analyze every touch point within the customer lifecycle. She has responsibility for the real time CSAT software used throughout the business to measure customer satisfaction and effort.

Prior to joining HomeServe, Sonia spent over ten years focusing on process improvement, customer experience, and customer support strategies that incorporate customer and employee insight, data, and technology. She spearheaded initiatives across multiple platforms such as e-commerce, social and web support, an award winning smartphone support application, knowledge base solutions, agent tools, and voice driven IVR.

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