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Sharon Field is the Managing Director and Founder of Fortalis – a UK based contact centre outsourcer using at-home agents to deliver front and back office balance to their customers across the UK and Europe. One-such organisation is The Car Finance Company in Portsmouth. In addition to outsourced agent activity, Fortalis delivers Contact Centre Consultancy to The Car Finance Company. In this capacity Sharon was central to the review and selection of Interactive Intelligence as a Cloud-based contact centre solution..

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