Saurabh joined PC-1 (ProtoCall One) in 2007. Saurabh has over 14 years of experience in contact centre and customer experience domain. He has experience in leading a number of complex and large scale global contact centre deployments, consultancy engagements, transformation programmes and account management. Saurabh now works as part of the PC-1 solutions team and is tasked with understanding the challenges faced by our customers, creating the vision around customer experience and the design/delivery of solutions that help achieve the intended business benefits. Before joining PC-1 he worked for the contact centre and solutions practice at Infosys.