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Ross is an experienced People and Communication Manager with an impressive track record for implementing new engagement initiatives boasting industry leading results.

Ross was instrumental in LV= winning Best Employee Engagement Strategy at the 2016 UK Customer Satisfaction Awards and now leads Engagement activities for a diverse 3500 General Insurance workforce. His influence in shaping and embedding a people centric consciousness within the GI Claims arena in particular saw him recognised in the Young Achiever category at a number of industry awards.

Ross is an advocate for engagement being operationally led and believes it to be critical to fully understanding context, root cause and future engagement risks.

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