Rod has worked at SSE, Lebara, Truphone and Worldremit. In each company he has been responsible for designing the service vision and executing to create amazing experiences for employees and customers. Demonstrating how service generally creates £millions in value for the organisation and the value of the strategic investments.

A proven track record of turning around service organisations and leadership teams to achieve outstanding results. Strong experience in leading multi-lingual, multi-channel customer operations at executive level.

He has led and developed teams to win over 20 awards for the service delivered, including best service in multiple industries, APAC, EMEA and the World.

He has an MBA form Melbourne Business School. Worked with world leading companies, such as Ritz Carlton, Disney and John Lewis on customer experience design and operations. And regularly speaks on the subject of culture and experience design and the value to organisations.

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website