Rod has worked at SSE, Lebara, Truphone and Worldremit. In each company he has been responsible for designing the service vision and executing to create amazing experiences for employees and customers. Demonstrating how service generally creates £millions in value for the organisation and the value of the strategic investments.
A proven track record of turning around service organisations and leadership teams to achieve outstanding results. Strong experience in leading multi-lingual, multi-channel customer operations at executive level.
He has led and developed teams to win over 20 awards for the service delivered, including best service in multiple industries, APAC, EMEA and the World.
He has an MBA form Melbourne Business School. Worked with world leading companies, such as Ritz Carlton, Disney and John Lewis on customer experience design and operations. And regularly speaks on the subject of culture and experience design and the value to organisations.