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Richard Brimble, European contact centre lifetime achievement award winner in 2013, is Director of Organisation Development at Affinity Water with responsibility for HR, internal communications digital and social engagement. With a passion for designing companies to release the potential of people and a reputation for creating sustainable understanding and learning environments, Richard provides thought leadership on customer experience, people engagement, and organisational change. He is co-author of Keeping The Human Factor Alive In The Digital Age and works with Directors and their teams to bring about improved communication, customer experience, and results in an increasingly social world.

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