The fact that the chief executive of a financial services mutual has been so instrumental in the development of its customer foundation indicates how central it is to the meaning and ambition of the organisation.
It’s no surprise therefore that Peter is one of the guiding lights of the Engage Foundation. He had the vision to see how a benefit based around mutual principles could be scaled to deliver tangible customer and commercial benefits. Working with his customer engagement team and people right across the Engage business, Peter helped to ensure that customers were not only part of the governance of their foundation, but were central to informing the decisions that created a benefit that resonates with them and a wide appeal to attract new customers.
Peter is a chartered accountant and long serving member of the Financial Services sector. He has 20 years’ experience gained in a combination of executive management and consulting roles. Prior to Engage he held a number of senior positions with Aviva plc, and before that he worked at Ernst & Young, where he advised financial services businesses on risk management and governance. He is a Director of the Association of Financial Mutuals and a Governor of York College, where he chairs the Finance & General Purposes Committee..