Paul is passionate about sustainable performance improvement gained through transformational change – both within organisations and in sectors in which they operate.
He helped transform the Housing Ombudsman Service to be more strategic and outcomes-focused using a range of contemporary approaches, including strengths-based and appreciative inquiry.
Paul increased employee engagement to 80 per cent on a 94 per cent response rate. He was also instrumental in developing and delivering a sector development strategy supporting mindset and behaviour change within the rented social housing sector, shifting the focus from complaint handling to effective dispute resolution.
Currently working with Trinity Laban Conservatoire of Music and Dance, he is advising on leadership development, modernising the HR operating model and piloting strengths and employee driven workplace innovation approaches.
Paul is a leadership development and OD professional with over 24 years’ experience. He is a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD), a Fellow of the RSA and a member of the leadership team of the RSA fellow-led Reinventing Work Network. He has recently been invited to contribute thoughts to the newly formed Engage for Success movement’s Meaning in Work Thought and Action Group.