Niall Ryan-Jones has worked in retail his entire career for various companies such as Primark, Debenhams, House of Fraser, Liberty and Harrods.

For the last 15 years Niall has worked specifically in the employee engagement space starting in internal communications, which later expanded to incorporate employee engagement and employer brand management.

In recent years his career has taken a new direction, which now sees him working as Head of Employee Experience at the world famous retailer, Harrods.

His role encompasses many employee touch points such as internal communications, benefits and recognition, corporate responsibility, corporate health, employee engagement and employer brand management.

Over the years Niall’s work has assisted transformation within the organisation to the point where Harrods has received numerous accreditations, such as being a ‘Best Company to Work For’,  ‘Top Employer ’ six years in a row, Accredited by Glassdoor and LinkedIn. In addition to this employee turnover is the lowest amongst its peers and employee engagement is at a healthy 80%. This has undoubtedly gone some way to enabling Harrods to deliver industry leading levels of service, sales and profit, over the last 10 years.

Niall’s ongoing focus is to ensure employees are equipped and inspired to deliver an exceptional customer experience, which is underpinned by an exceptional employee experience. This will enable Harrods to maintain its desired position to be the employer of choice within luxury retail.


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