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Megan is an accomplished business executive, with more than 20 years of experience in the customer management and contact centre BPO industry in Europe. Currently, she heads up business transformation and operations for HGS Europe, a leading global Outsourcing Service Provider.

Megan has an international track record with some of UK’s most innovative high street retailers, and combines a keen understanding of the consumer decision making processes with a passion for customer service. She has worked with an array of reputed clients across Consumer Goods, Telecom, Government and Retail sectors – helping build customer engagement strategies which deliver transformational change for the business.

Megan also maintains a strong focus on organisational development and has a keen interest in helping people develop leadership and operational skills for their personal evolvement..

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