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Mathis heads up the multi-award winning customer service team at the leading British menswear brand Charles Tyrwhitt. With 12 years’ contact centre experience in the UK and abroad, he is an expert in developing innovative 24/7 customer services solutions that put the customer at the heart of the organisation. Prior to joining Charles Tyrwhitt he has worked for a BPO provider and developed and implemented customer service strategies on behalf of numerous blue chip clients. Mathis is a graduate from ESB Reutlingen, Germany’s top ranked business school..

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