Mary is Customer Solutions Lead with Fexco. Her responsibilities include Training and Knowledge functions across various business verticals, specifically promoting blended learning and innovative training programmes.
With more than 13 years’ experience, Mary has in-depth knowledge of the contact centre environment through her work within operations management, people leadership and building relationships with key stakeholders – both internal and external.
She focuses on developing strategic partnerships to understand business goals and objectives and deliver the best solutions which meet the needs of both clients and their customers but also the employees and their needs in delivery high quality service.
Mary believes that by fostering a positive ‘can-do’ culture it will drive and motivate high performing teams to deliver best customer experience practices to support a Voice of the Customer ethos.
Mary’s work history includes Programme and Quality Management, Service Delivery and Customer Experience.