Luke Talbot is a product management executive with over 17 years of experience in B2B software and solutions. Talbot spent over a decade building omnichannel telecoms platforms for the world’s most customer-centric companies, during which time he helped transition contact centre technology from analogue to digital, then digital to VoIP, and finally from on-premise to private and public cloud infrastructure. He has since been part of the ‘feedback revolution’ for over 6 years, starting with IVR and post-call surveys, before moving to Questback in 2014.
Currently VP of Product Marketing for Questback globally, Talbot is focused on connecting the right products to the right people.
“I’m obsessed with helping people achieve the extraordinary; from giving employees a voice so they can make work a great place to be, to getting critical insights from customers to ensure their experience is one they want to repeat again, and again. I love working for Questback because everyone here believes that people matter, and that what they have to say can make a difference – not just at work, but in the wider world. I believe that the products we build together really help keep our customers ahead of the game in delivering just that.”