At Interactive Intelligence we help our customers to turn customer service into competitive advantage.
I work with Financial Services organisations to deliver technology solutions cost-effectively to make an impact on their business. My strengths are in scoping and delivering Communications-enabled Process Automation and disruptive technologies for the contact centre.
Specialties: Preparing and presenting Technology Transformation, CRM Integrations (Lync, SFDC, home-baked SQL), CAAS versus premise solutions, compliance, outbound strategy and blending, Workforce Management, Analytics.
I really like helping. I have a great team and a lot of information available – so just ask me.