I’ve worked in a number of sales and marketing roles, predominantly in the drinks business, over the last 15 years. I’ve been with Molson Coors for just over seven years and moved into my current role just over 18 months ago. Previously I ran the Southern based sales teams so I’ve seen first-hand the actions we take that can both delight and frustrate our customers so I’m relishing the opportunity to address the areas I know need fixing!
My role keeps me close to customers and allows me to work right across our business – with over 70,000 Carling stockists nationwide I get to support customers across a number of different channels ranging from independent pubs, clubs, hotels and stadia through to large managed pub chains, major events and festivals, the multiple grocers and thousands of independent retail outlets. The number of touch-points each customer group has with us can vary significantly but the need to create consistency in our service is a constant theme.