Kathy is a Training and Knowledge Specialist with Fexco. This role champions the design and delivery of training initiatives. Kathy has a passion for knowledge sharing and talent development to support best practice training management and delivery in a dynamic, client-facing, technical environment.
With over 30 years of experience in the contact centre industry, Kathy has in-depth knowledge of this environment through working with operations, training and building relationships with internal key stakeholders.
She works with cross-functional teams to define the scope of training interventions and designs innovative training programmes. She delivers training to a range of stakeholders using digital and blended learning methods.
Kathy is deeply committed to supporting and coaching staff so they can provide the best customer experience. She creates a learning environment that nurtures positive attitudinal qualities and delivers relevant knowledge underpinned by active learning methods.
Kathy’s specialises in Communication, Sales and Leadership. She won the CCA Most Effective Training Programme 2015 and CCA Team of the Year BPO and Outsourcing 2019.