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Karine is a senior analyst focused on service design — specifically how it drives cross-team collaboration; user experience (UX) design for mobile apps or web; and customer service as a driver for customer experience (CX). Based in Amsterdam, she also covers other aspects of CX in Europe. Before joining Forrester, Karine was a service design lead at MOBGEN (Accenture Interactive), working with clients in a variety of industries including finance, insurance, energy, automotive, retail, and travel. Prior to that, she held senior roles in UX design and UX strategy at several firms and agencies in the Netherlands and France.

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Karine Cardona-Smits

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