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Karine is a senior analyst focused on service design — specifically how it drives cross-team collaboration; user experience (UX) design for mobile apps or web; and customer service as a driver for customer experience (CX). Based in Amsterdam, she also covers other aspects of CX in Europe. Before joining Forrester, Karine was a service design lead at MOBGEN (Accenture Interactive), working with clients in a variety of industries including finance, insurance, energy, automotive, retail, and travel. Prior to that, she held senior roles in UX design and UX strategy at several firms and agencies in the Netherlands and France.

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Karine Cardona-Smits

You may also like...

A Hybrid Hub and Spoke Model or 100% Work-From-Home?...

5 reasons to add video to your strategy...

How employee happiness can help rebuild your workforce...

HRchat Podcast - Interviews with HR, Talent and Tech Experts...

Measuring Employee Happiness in 2021 & Beyond...

Becoming a leader of the future...

Performance 2 0 - How to fix your Performance Management...

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