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Karine is a senior analyst focused on service design — specifically how it drives cross-team collaboration; user experience (UX) design for mobile apps or web; and customer service as a driver for customer experience (CX). Based in Amsterdam, she also covers other aspects of CX in Europe. Before joining Forrester, Karine was a service design lead at MOBGEN (Accenture Interactive), working with clients in a variety of industries including finance, insurance, energy, automotive, retail, and travel. Prior to that, she held senior roles in UX design and UX strategy at several firms and agencies in the Netherlands and France.

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News

Karine Cardona-Smits

You may also like...

The Future of the Workforce: Linking Retention, Learning...

Employee Wellbeing – Where are your Blind Spots?...

Employees Don’t Want Meditation Apps - They Want a...

Talent Acquisition Futurism - The Loreal Group, Leonel...

How remote working has brought us together - River...

Contact Centre Retention Analysis - Bupa, Graeme Poules...

Performance 2 0 - How to fix your Performance Management...

A guide to Diversity, Equity and Inclusion Surveys...

Cherish the Links: How to Sustain Caring Leadership in a...

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