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Julie Roberts has been Customer Services Manager at Vue UK&I since February 2017 where she is responsible for the overall customer service strategy and the deployment of new technology into the outsourced contact centre. She was previously Head of Customer Service at Picturehouse Cinemas, where she was part of the team that successfully implemented a transformation and technology upgrade at the in-house Picturehouse contact centre. Prior to beginning her career in customer services, Julie worked as an  airframes aircraft engineer at London Heathrow for airlines including Saudi Arabian Airlines, BMI and Cathay Pacific. This has given her a unique perspective on, and approach to, the issues faced in customer services and how to deliver meaningful and manageable change.

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