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Jo is responsible for driving improvements in customer satisfaction and complaints performance within their contact centres.  She is a qualified quality and customer improvement specialist and passionate about using customer feedback and insight to shape the future experience for both customer and colleague.

Prior to joining Barclays Jo worked in the outsourcing contact centre industry for 20 years during which she built excellent skills in operational contact centre management and in establishing several new contact centres.

When not obsessing about customers, she loves teaching people to ski, and hopes to reside in the mountains one day..

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