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Emma has held various roles relating to improving the customer experience in her 12 years at Toyota GB PLC. Emma is now part of Toyota’s new ConsumerOne team, focused upon understanding consumer requirements and the experiences customers have with the brand. Through listening to the voice of the customer and a data driven approach, the team identifies opportunities for innovation and supports the business in accelerating change.

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News

Emma Johnson

You may also like...

The Future of the Workforce: Linking Retention, Learning...

Employee Wellbeing – Where are your Blind Spots?...

Employees Don’t Want Meditation Apps - They Want a...

Talent Acquisition Futurism - The Loreal Group, Leonel...

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Contact Centre Retention Analysis - Bupa, Graeme Poules...

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