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Emma has held various roles relating to improving the customer experience in her 12 years at Toyota GB PLC. Emma is now part of Toyota’s new ConsumerOne team, focused upon understanding consumer requirements and the experiences customers have with the brand. Through listening to the voice of the customer and a data driven approach, the team identifies opportunities for innovation and supports the business in accelerating change.

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Emma Johnson

You may also like...

A Hybrid Hub and Spoke Model or 100% Work-From-Home?...

5 reasons to add video to your strategy...

How employee happiness can help rebuild your workforce...

HRchat Podcast - Interviews with HR, Talent and Tech Experts...

Measuring Employee Happiness in 2021 & Beyond...

Becoming a leader of the future...

Performance 2 0 - How to fix your Performance Management...

A guide to Diversity, Equity and Inclusion Surveys...

Cherish the Links: How to Sustain Caring Leadership in a...

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