If your company is providing customer service, you’ll understand that your customers have a number of different reasons to reach out, making it essential to provide them with advanced professional answers. Giving your customers consistent and accurate answers across different channels ensures a more coherent customer experience and deeper levels of engagement.
With the adoption of new customer facing technologies including chatbots and voice assistants, a central knowledge base is needed to make sure the same message is shared from all touch-points.
In this webinar we will explore some of the key challenges organisations are facing and how increasingly critical knowledge management is becoming. We will run through recent developments in the sector and use case study examples as to how KMS lighthouse is assisting its customers to provide accurate and consistent answers in every interaction creating a single unified customer experience.