Senior leader of digital and multichannel service design, transformation and delivery. Deep experience across: government, education, travel/tourism, media, finance, broadcast, publishing, technology and charity/NGO. Experienced in both the management theory and day to day reality of digital change, service development and delivery at enterprise scale.
Particularly happy in environments encountering or needing change from old models of business to fully embrace the opportunities offered in the maturing digitally networked world.
Transformation is built on both culture and process, and lot of my work reflects back into the core of organisations through customer and employee research, engagement and comms, knowledge management and intra-enterprise social networking.
I approach change from a foundation of understanding of outcome and context, with passion and enthusiasm, and with a focus on tangible, measurable outcomes.