David Jackson is one of the original founders and CEO of Clicktools, the world’s leader in the field of customer feedback integrated with CRM. He developed the Excellence in Customer Experience assessment framework and is widely recognized as an expert in the area of customer focused organizations. Much of his time is spent with clients, working with senior managers to design and implement effective feedback measurement and management strategies to build organizations that can continually adapt to meet changing customer needs. David is a popular speaker around the world. He has had many articles published and is the author of several books, including “Dynamic Organizations: The Challenge of Change” and “Becoming Dynamic.” When not working, he enjoys listening to an eclectic selection of music and water color painting, at which he needs much practice!.