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Claire has specialized in customer feedback for well over 15 years. Claire has run programmes in the Financial Services sector, and more recently supported a wide range of organizations in the development and implementation of programs that not only drive improvement in customer experience but deliver measurable business results.

Claire’s passion is to ensure that Confirmit’s clients’ programmes help to build a truly customer centric culture, breaking down the silos and empowering individuals across the organisation to do the right thing for both their customers and the business as a whole.

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