Chris Thomas is a Robotics Specialist in NICE’s dedicated Robotics Growth Unit in Europe. He has worked in the contact centre industry for over 20 years and in that time has operated in a range of roles, all having the common goal of ensuring customers gain maximum business value from technology projects.
Chris says: “Companies have the need to step up their game, now more than ever. For most markets, barriers to entry have been lowered, while customer expectation has massively increased. So, there has never been a better time to exploit technologies that allow organisations to adapt rapidly to the ever-changing commercial landscape.”