I help businesses turn customer service into competitive advantage. I work with organisations to deliver technology solutions that positively impact their business and customer service. My approach is consultative and I bring experience of over 20 years in solution sales in both the UK and US. Specialties: OmniChannel Engagement, Customer Service Strategy, CallBack solutions, Unified Agent Desktop, PCI Compliance, Workforce Optimisation, Analytics, Process Automation, ITSM, CAAS versus Premise technology comparison. I have a lot of resources available – so please just get in touch.