Carol Muldoon is passionate about developing people and engaging them to seek ways for continuous improvement. Now the vice president for partner resources EMEA, she joined Starbucks in December 2011 as the director of partner resources for Starbucks UK and Ireland. She moved into the EMEA vice president role in May 2013 and now has direct responsibility for our company owned store portfolio. She also plays an integral role in our business alliances and channel development for the region.
During her time in the EMEA role Carol led a reorganisation of the region that has removed layers and positioned leaders far closer to the partners and the customers, making us more efficient and effective. She has also created a streamlined HR structure that is enabling a one-way approach across the region building more capability, boosting engagement and improving performance management.
In her UK and Ireland role, she completed a re-organisation of the UK support centre (head office), reducing headcount and driving service and efficiency. Holding overall responsibility for the partner resources function she led the team that launched our acclaimed apprenticeship programme. She also drove forward a full review of partners terms and conditions in the UK and played a key role in the transition of the Republic of Ireland stores to a licensee.
Carol has extensive experience in retail HR, having spent many years at Sainsbury’s, most recently with their Convenience Division, where she was responsible for 12,500 people. While in that role she led a 3 year HR Transformation programme to support the divisions vigorous growth agenda. Carol is also qualified in coaching and psychometric facilitation and analysis.