Anja Jacobsen

– Responsible for recruiting and training of customer service agents.
– Responsible for internal and external documentation. E.g. producing internal manuals for employees and external articles for customers.
– Responsible for the maintenance of our support system.
– Responsible for English translation / Helpdesk, support system.
– Collaboration with internal teams such as the development department in order to improve the external and internal platform.
– Tester
– Technical support.