Lynzi is the Managing Director of the Heritage business at LVFS, where our goal is to be a modern closed book business that acts in our members’ best interests. Her role encompasses all functions required to support our Heritage customers, with direct responsibility for the Heritage Product, Technical and Customer Experience functions. At LVFS, our members and customers are the heart of our business and why we are here. Lynzi is also the Customer Champion for the whole of LVFS, and is responsible for ensuring they receive the best experience and outcomes that we can deliver. Prior to LV= Lynzi worked at Old Mutual both as Head of Finance and more recently Operations Director.