This report ranks Nuance Nina #1 for chatbots/virtual assistants, beating 27 other solution providers. The report examined enterprise-grade parameters including omnichannel capabilities, AI automation, biometrics security, integration of self- and assisted-service, etc.; and spoke to users about aspects such as customer satisfaction, return on investment, ease of integration and enterprise-class/PCI security.

Among the key findings of the Forrester report:

  • Nuance leads the pack with robust natural language understanding and multichannel capabilities. With a focus on both customer acquisition and customer retention, Nuance offers a stout product vision and differentiated enterprise-grade security, including biometrics.
  • Nuance makes an excellent match for companies requiring enterprise-grade solutions. Nuance allows companies to deploy multimodal chatbots across web, mobile and voice channels, and seamlessly connect those self-service tools to assisted service.
  • Nuance has very happy customers that were thrilled to drive both demonstrable customer satisfaction improvements and cost savings in under six months.


You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website