Back to the future: What we’ve learnt from the history of contact centre innovation It may
Posted 7th November 2017
It may seem as if we’re more tech-savvy now than we were fifty years ago, but is this really the case? It’s true that we’ve become more adept at identifying and developing useful technologies, but the pace of adoption today is still relatively slow – just look at the likes of IP Telephony and cloud-based solutions.
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