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2017 Customer Engagement Summit Available Presentations

HALL 1 AVAILABLE PRESENTATIONS PLENARY KEYNOTES 09:10 Putting Customer Engagement Strategies into a Profitability Context Professor - Malcolm McDonald, former Professor of Marketing, Cranfield University School of Management View

2016 Customer Engagement Summit Available Presentations

HALL 1 AVAILABLE PRESENTATIONS PLENARY KEYNOTES 09:10 Opening Keynote: Timpson Case Study – The Secret Behind Amazing Service John Timpson, Chairman, Timpson View presentation slides 09:30 Curating Your Customer

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